Alpha Housing wins ARMA Outstanding Customer Service Award For 2022.
At June’s prestigious ARMA awards in London, we enjoyed not only a fabulous black-tie event but were thrilled to take home the ARMA-accredited award for Outstanding Customer Service!
We have had a lot of success being shortlisted, nominated or becoming finalists for various awards over the years, but the win we most coveted was the ARMA Award for Outstanding Customer Service, which underpins our company values.
This award has meant a considerable amount to us as it reflects our commitment to our clients and customers, our primary driver at Alpha.
Being the leading professional body for property management services, ARMA has over 300 managing agents on their books. Over one hundred applications were made across the awards, including many from larger national agencies.
Despite tough competition and a record number of submissions this year, we proved ourselves an industry leader in property management customer service and won!
Alpha Housing’s customers are at the centre of everything we do, so to win this award meant a massive amount to our MD and all the staff here.
Following our win, Managing Director Piers Wrangham said,
“The team and I were utterly delighted to win this award; it was certainly the award that we felt meant the most to us. We have always prided ourselves on putting our customers at the heart of what we do, so to win, with such a high standard and against competition from other agents, has reaffirmed how worthwhile all the hard work is on a daily basis.”
Using our real case studies, we were able to highlight that we don’t just provide exceptional service daily but also in times of complex and unprecedented situations.
Whether it’s turning neglected flats back into thriving homes or playing our part in evicting county line drug dealers, we know how vital excellent property management is. We will do whatever needs accomplishing to ensure that our properties remain safe and clean as we understand the importance to our customers.
The ARMA judge’s comments underlined our commitment to service:
“This entry really stood out, particularly with the use of video case studies and strong google reviews. Alpha were very honest about the challenges they faced and how they have overcome them.”
With more than one hundred 5 star google reviews, more than any other agent in the area, we’ve proven to be the number one property and block management company for the southwest. Our consistency and high-quality client service speak volumes about our company, team and values.
Our close-knit team have always felt passionate about delivering a high-end service that puts the customer first, and that comes from valuing each other within the business. We know that working on ourselves, developing, learning and becoming individual experts in our fields leads to better service provision and customer satisfaction.
We work hard to listen to clients and understand their requirements, providing the necessary services to support their property management needs. This year we have been undoubtedly recognised for it.
To learn more about Alpha Housing Services and our services, visit Our Services page.
*ARMA is the leading professional body for residential managing agents in England and Wales
*Alpha Housing Services Ltd. offers independent residential block and estate management services in Devon, Dorset and Somerset, UK. They specialise in general management, property management, and financial management services. The Directors of Alpha Housing Services are accredited by the Institute of Residential Property Management. As a result, they are bound by the Code of Professional Conduct.