Coronavirus Statement

- Statement from Alpha Housing Services Ltd

Tel:phone01823 270661 Email:email buildRaise Maintenance Request

CORONAVIRUS (COVID 19)

In these challenging and uncertain times, we understand many of you will have concerns about Cornonavirus and therefore, we wanted to update you, in light of the government guidelines that are changing daily. 

Here at Alpha Housing Services, we want to reassure you that we will continue to run the business to the best of our ability, whilst ensuring that we are taking precautionary measures to protect our staff, customers and contractor’s health, safety and wellbeing.

Therefore, we have implemented the additional measures to reduce any risk:

  • We have cancelled non urgent meetings and we will NOT be arranging any further meetings, until further notice.
  • Non emergency maintenance visits may be cancelled and regular scheduled contractor visits may be restricted to emergency only.
  • We have closed our office in Taunton until further notice. As of 23 March 2020, all staff are working from home and have been set up to work remotely whilst maintaining high service levels and communication channels under normal circumstances.
  • Our staff are all following the government guidelines, and therefore, if they have any of the symptoms, they will be self-isolating at home in line with the government guidelines.

If you are self-isolating, and know that a contractor is due to visit your property, we would be grateful if you could please inform us immediately. 

We apologise for any inconvenience this may cause and hope that you understand.

If you have any queries, please do not hesitate to contact us.

Kind Regards

The Alpha Team

 

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