Your Property Portal

More and more often homeowners are asking for information… and you want it electronically. Through your online Property Portal you can receive demands via email, view your account online, report problems and share messages with other residents

Key Features

Anytime, anywhere access

You have 24 x 7 access to your account through the Portal. As long as you have an internet connection you can easily login using a secure link.

Email Demands

You can choose to receive your demands via email and download any historic service charge or ground rent demand.

Contact Details

You have access to your agent’s contact details and can maintain your own mobile and telephone number details through your profile area.

Up-to-date Statement

Through the Portal, you can generate an up-to-date statement of your account.

blocks online computer mockup

Messages

Provides an enhanced level of homeowner commuication. There are 3 types of messages accessible:

Agents

Agent Messages are posted by the Managing Agent for you to see along with other homeowners of the development.

Posts

Posts can be created by you to discuss issues affecting the development. You can comment on them.

Tickets

Tickets are raised to address issues affecting the development, for example, a problem with CCTV cameras.

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Reporting Problems

You can report a problem with your property at any time of the day or night. You no longer have to call your Property Manager if there is an issue you wish to report.

A new problem ticket will be created whenever a problem is reported. As work is undertaken on the ticket your Property Manager will post comments back to you and other homeowners where relevant. In this way, you are kept updated on what is happening and how the problem is being resolved.

Documents

You can view insurance policies, service charge accounts, house rules, AGM minutes and other similar documents that are published by your Agent.

Other Functions

Directory
The online directory shows homeowner contact details. You can choose to add yourself to the directory so that other homeowners can view your details.

Receipt
You can choose to have a receipt emailed to you whenever you make a payment.

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