Key Features
Anytime, anywhere access
You have 24 x 7 access to your account through the Portal. As long as you have an internet connection you can easily login using a secure link.
Email Demands
You can choose to receive your demands via email and download any historic service charge or ground rent demand.
Contact Details
You have access to your agent’s contact details and can maintain your own mobile and telephone number details through your profile area.
Up-to-date Statement
Through the Portal, you can generate an up-to-date statement of your account.
Messages
Provides an enhanced level of homeowner communication. There are 3 types of messages accessible:
Agents
Agent Messages are posted by the Managing Agent for you to see along with other homeowners of the development.
Posts
Posts can be created by you to discuss issues affecting the development. You can comment on them.
Tickets
Tickets are raised to address issues affecting the development, for example, a problem with CCTV cameras.
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Reporting Problems
You can report a problem with your property at any time of the day or night. You no longer have to call your Property Manager if there is an issue you wish to report.
A new problem ticket will be created whenever a problem is reported. As work is undertaken on the ticket your Property Manager will post comments back to you and other homeowners where relevant. In this way, you are kept updated on what is happening and how the problem is being resolved.
Documents
You can view insurance policies, service charge accounts, house rules, AGM minutes and other similar documents that are published by your Agent.
Other Functions
Directory
The online directory shows homeowner contact details. You can choose to add yourself to the directory so that other homeowners can view your details.
Receipt
You can choose to have a receipt emailed to you whenever you make a payment.
